Privacy Policy

Introduction

This Privacy Policy ("Policy") outlines how Indiem (hereinafter referred to as "the Company", "we", "us", or "our"), a company registered under the Companies Act, 2013, collects, uses, stores, discloses, and protects your personal information. The Company operates the website www.indiem.tech ("Website") and provides health insurance claim management services ("Services") to hospitals and patients across India.

All visitors and users of the Website are collectively referred to as "you", "your", or "Users". By visiting this Website or using our Services, you agree to be bound by the terms and conditions of this Privacy Policy and consent to our collection, use, and disclosure of your personal information in accordance with this Policy.

This Privacy Policy has been prepared in compliance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 ("SPI Rules"), and the Information Technology (Intermediaries Guidelines) Rules, 2011, as amended from time to time.

If you do not agree with the terms of this Privacy Policy, please do not use or access our Website or Services.

1. Definitions

1.1 Personal Information

"Personal Information" means any information that relates to or identifies you and may include:

• First name, middle name, last name
• Contact information (phone numbers, email addresses, residential address)
• Date of birth, age, gender
• Identity proof details (Aadhaar, PAN, Voter ID, Passport, Driving License)
• Policyholder information
• Insurance policy details
• Hospital admission and treatment information
• Family member information
• Any other information provided by you

1.2 Sensitive Personal Data or Information (SPDI)

"Sensitive Personal Data or Information" means Personal Information which consists of information relating to:

• Password
• Financial information such as bank account, credit card, debit card, or other payment instrument details
• Physical, physiological, and mental health condition
• Medical records and history including prescriptions, test reports, diagnoses, treatment plans
• Sexual orientation
• Biometric information
• Any detail relating to the above clauses as provided to the Company for providing Services
• Any information received under the above clauses by the Company for processing, storing, or processing under lawful contract or otherwise

2. Scope and Applicability

This Privacy Policy applies to all Users who visit, access, or use our Website, hospitals who register with us, patients who share their information with us, and all forms of Personal Information whether collected physically or electronically.

3. Information We Collect

We collect information provided by you, automatically collected information through website usage, and information from third parties including insurance companies, TPAs, hospitals, and other service providers.

4. How We Use Your Information

We use your information to provide and improve our Services, send notifications, conduct analysis, detect fraud, comply with legal obligations, and resolve disputes.

5. Information Sharing and Disclosure

We share information with your consent, with service providers, in business transfers, and when required by law. We will not sell your Personal Information or share SPDI without explicit consent.

6. Data Security

We implement industry-standard security measures including SSL/TLS encryption, secure servers, access controls, regular security audits, and employee training. However, no method is 100% secure.

7. Your Rights and Choices

You have the right to access, correct, or delete your Personal Information, withdraw consent, opt out of marketing communications, and request data portability.

8. Grievance Redressal

Grievance Officer: Shashank Agnihotri | Email: shashank.agnihotri@indiem.tech | Phone: +91 9675124370 | Address: Office No – 101, First Floor, Plot No. A-61, Sector-16, Noida, UP-201301

9. Contact Information

For questions about this Privacy Policy, contact us at shashank.agnihotri@indiem.tech or call +91 9675124370.